The trade counter is open Monday-Friday, 09.00-17.00. To collect your goods from our trade counter at Unit 14, Torbay Business Park please note that

• All orders must be made online and be paid for prior to collection.
• Please allow at least 3 hours for the order to be ready for collection. Our website normally sends an email when an order has been picked.
  
  Click here for a link to Multimap, and here to a sketch map of the estate

To collect from SVP you MUST first ensure that your account is set to 'Collection in Person' on the delivery address you wish to use.

Previous SVP Customers:
If you are a previous SVP customer and already have a registered account:

1.		Login to your account
2.		Click on the 'My Account' button to access your registered details
3.		Either change your registered delivery details or add a new address
4.		Change registered country to Collection In Person, and then make sure to click Update before Returning
		Once you are happy with your order... depending on your preferred payment method,
5a.		Google Checkout: Before confirming order, make sure that the Collection In Person option is selected (in some cases Google can default to "UK mainland" and will need changing back)
5b.		Card / Cheque: Continue To Stage 2, and proceed through the checkout as prompted
5c.		PayPal: When reviewing the order the delivery address will show UK Mainland and not Collection In Person, however, as long as you have fully followed steps 1-4 above your order will still be marked for collection upon completion.

New Customers:
For new customers who do not want to set up an account:

	Click to view image	Once you are happy with your order... depending on your preferred payment method, Google Checkout: After logging into Google Checkout (or creating a new account), make sure that the Collection In Person option is selected (in some cases Google can default to "UK mainland" and will need changing back)
		Card / Cheque: If you want to collect your order in person and pay using your credit card (HSBC option) or by cheque then, you must create an account with SVP before finalising your order.
		PayPal: If you want to collect your order in person and pay by PayPal then again, you must create an account with SVP before finalising your order.